1. I am going to visit Japan. Can I purchase at your physical retail store without paying Japan's consumption tax?
Yes, we are the Tax-free store approved by Japan Tax Office. You can purchase products at our retail store without paying the consumption tax through the correct procedure of Tax-free.

2. How would my purchasing be applied as the Tax-free?
You have to be a temporary visitor to Japan as the precondition. It is not eligible if you are staying in Japan more than six months or working in Japan. Please refer to the site of "The Japan Tax-Free", then bring our store your passport with you. An acceptable passport is not a copy or other person's, but actual yours only.

3. Do you always have stock in your store?
Generally, we do not stock items in our shop.
We order them from our distributors once we receive a formal order from you.

First, please let us know the following by E-mail.

- List of items you would like to purchase
- Date you plan to visit our store
(*You must do so at least two weeks before your planned visit, as ordering can take up to a week.)

We will contact you by E-mail to see if the items you wish to purchase will be ready on the day you visit.

4. Can you hold the item for me?
Yes. We can hold the " in stock" items for you if your visiting schedule is within 2 weeks. However please know that we cannot accept the items reservation if you request it earlier than 2weeks ago than your visiting date. For your information we hold the items within a week for the domestic customers but hold them 2 weeks for the international customers with considering your traveling. Please understand that this is our best to balance sustaining our sales opportunity and the customer service for you. We cannot transfer any items to another branch such as our Osaka store.

5. How can I pay?
The payment methods at our retail store are Cash and Cards. We welcome JPY only. We are sorry we cannot accept USD or any other currencies. We honor the Credit Cards including VISA, Mastercard, Amex, Diners, JCB, Discover and UnionPay.

6. I am just in Japan but have no time to stop by your shop. Could you apply my order the Tax-free by the Cash on Delivery to my Hotel in Japan?
No, the Cash on Delivery is not allowed as the method of the Tax-free shopping. Please stop by our store because we have to check your actual passport directly, if you would prefer the order applied the Tax-free.

7. How should I do if I need repair service?
You have to send the items to us in your expense once you need repairing or other customer services. Please know that items we sell won't be supported by any dealers and distributors in your country. The international shipping fee won't be very cheap. We would like to suggest that you should consider regarding such disadvantages for the international shopping.

Can I ask other questions to you?
Yes, please do not hesitate to ask us any questions by email. Thank you !